Refund policy

  1. Australian Consumer Law (Your Rights)


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.


You are entitled to:

  • A replacement or refund for a major failure, and

  • Compensation for any other reasonably foreseeable loss or damage

  • Have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure


2. What is a Major Failure?


A product is considered to have a major failure if:

  • It is unsafe

  • It is significantly different from its description

  • It is unfit for its intended purpose and cannot easily be fixed

  • It would not have been purchased if the problem was known


Where a major failure occurs, you may choose a refund or replacement.


3. Change of Mind


We do not provide refunds or exchanges for change of mind, including:

  • Taste preferences

  • Incorrect selection

  • No longer wanting the product


This is permitted under Australian Consumer Law.


4. Damaged, Faulty or Incorrect Products


If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.


To assist with your claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging


We will assess your claim and, where required under Australian Consumer Law, provide:

  • A replacement, or

  • A refund


5. Returns Process


  • Proof of purchase is required for all returns

  • We may request the product be returned for assessment

  • We reserve the right to inspect the product before approving a refund or replacement


If the product is confirmed to be faulty:

  • We will cover reasonable return shipping costs


6. Refunds


Where a refund is approved:

  • It will be issued to the original payment method

  • It will include the purchase price and any applicable shipping costs (where required by law)


Refund processing times may vary depending on your payment provider.


7. Exclusions (Where Permitted by Law)


We may refuse a return where:

  • The product has been misused, mishandled, or not stored as directed

  • The issue arises from normal wear and tear

  • The product has been used in a way that is inconsistent with intended use


Nothing in this policy excludes your rights under the Australian Consumer Law.


8. Food & Supplement Safety


Due to the nature of consumable products (including pre-workout supplements), we may not accept returns of opened products unless they are faulty, unsafe, or otherwise not compliant with consumer guarantees.


9. Contact Us


For all return and refund enquiries, please contact:

Perform By Process

Email: alex@processpowerliftingclub.com